Mastering Difficult Conversations: Tools for Clear and Compassionate Communication 

Description:

This presentation explores  why interactions become difficult, emphasizing the importance of self-awareness and emotional intelligence. Attendees will learn actionable strategies like active listening, de-escalation techniques, and the use of assertive language. Real-life scenarios and a communication toolkit provide practical takeaways for improving outcomes in both professional and personal settings. 

Learning Objectives:

1. Recognize Root Causes of Difficult Interactions 
2. Demonstrate Self-Awareness and Emotional Intelligence 
3. Apply Inclusive Communication Strategies 
4. Utilize a Practical Communication Toolkit 

What You'll Receive

• 1.0 hr RACE-approved CE credit
• On-demand Availability
• 6-month content access
• blendVET Course Completion Certificate